{"id":13,"date":"2026-07-10T22:50:03","date_gmt":"2026-07-10T22:50:03","guid":{"rendered":"https:\/\/riderz.ae\/?page_id=13"},"modified":"2026-07-10T22:53:59","modified_gmt":"2026-07-10T22:53:59","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/riderz.ae\/en\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-wd-paragraph wd-4c03ec67\">Thank you for shopping at Riderz. We want you to be completely satisfied with your gear. If your purchase isn\u2019t the perfect fit, we are here to help.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-3d61dc8f\">1. Return &amp; Exchange Policy<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b16f83e6\">We offer a <strong>14-day return and exchange window<\/strong> from the date your order is delivered.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3a3cfd56\">To be eligible for a return or exchange, please ensure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The items are unworn, unwashed, and undamaged.<\/li>\n\n\n\n<li>All original tags, packaging, and labels are fully intact.<\/li>\n\n\n\n<li>The item is in the same condition that you received it.<\/li>\n\n\n\n<li><em>Note: For hygiene reasons, socks cannot be returned or exchanged unless they are unopened in their original packaging.<\/em><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-876cd3b3\">2. How to Initiate a Return or Exchange<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-af19160c\">To start a return or exchange, simply follow these steps:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Send an email to <strong>riderz.ae@gmail.com<\/strong> or message us via WhatsApp at <strong>+971 55 556 0246<\/strong>.<\/li>\n\n\n\n<li>Include your <strong>Order Number<\/strong>, the item(s) you wish to return, and your reason for the return or preferred exchange size.<\/li>\n\n\n\n<li>Our team will respond within 24\u201348 hours with instructions and arrange a courier pickup if applicable.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-d1c83d78\">3. Return Shipping Fees<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Defective or Wrong Items:<\/strong> If we made a mistake or your item arrived damaged, we will cover all shipping costs to replace it.<\/li>\n\n\n\n<li><strong>Size Exchanges &amp; Change of Mind:<\/strong> For standard exchanges or returns, a flat return shipping fee (typically 15\u201325 AED depending on your Emirate) will apply to cover the courier service.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-ece241f2\">4. Refunds<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-31a17d89\">Once your return is received and inspected by our team, we will notify you via email regarding the approval or rejection of your refund.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Credit\/Debit Card Payments:<\/strong> Approved refunds will be processed back to your original payment method. Please allow 5 to 10 business days for the credit to reflect in your account depending on your bank.<\/li>\n\n\n\n<li><strong>Cash on Delivery (COD) Payments:<\/strong> Refunds for COD orders will be issued via an online store credit voucher or bank transfer, depending on your preference.<\/li>\n\n\n\n<li><em>Please note: Original shipping fees are non-refundable.<\/em><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-e25fe28a\">5. Need Help?<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-66ead4e1\">If you have any questions regarding your delivery, sizes, or returns, please get in touch with our customer support team:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> riderz.ae@gmail.com<\/li>\n\n\n\n<li><strong>Phone\/WhatsApp:<\/strong> +971 55 556 0246<\/li>\n\n\n\n<li><strong>Instagram:<\/strong> @riderz.ae<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/riderz.ae\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riderz.ae\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/riderz.ae\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/riderz.ae\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/riderz.ae\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":1,"href":"https:\/\/riderz.ae\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":29166,"href":"https:\/\/riderz.ae\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/29166"}],"wp:attachment":[{"href":"https:\/\/riderz.ae\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}