Thank you for shopping at Riderz. We are committed to delivering your premium cycling and athletic gear quickly and reliably. Below are the terms and conditions that constitute our Shipping Policy.

1. Domestic Shipping (Within the UAE)

We deliver to all cities and Emirates across the United Arab Emirates.

  • Processing Time: All orders are processed and packed within 1 to 2 business days. Orders are not processed or shipped on Fridays or public holidays.
  • Delivery Timelines: Once dispatched, orders typically arrive within 2 to 3 business days.
  • Shipping Rates:
    • Standard Delivery Fee: A flat rate of 15 AED applies to all orders.
    • Free Shipping: Enjoy free standard delivery on all domestic orders over 300 AED.

2. Cash on Delivery (COD)

To ensure a smooth shopping experience, we proudly offer Cash on Delivery (COD) across the UAE. Please ensure you provide an accurate mobile number and a complete delivery address at checkout so our courier partner can coordinate your delivery time window via phone or WhatsApp.

3. International Shipping

We offer international shipping to select destinations worldwide.

  • Shipping Rates & Delivery Times: International rates and transit times are calculated automatically at checkout based on your delivery address and order weight.
  • Customs, Duties, and Taxes: Riderz is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

4. Order Tracking

As soon as your order ships, you will receive a confirmation email or SMS containing your unique tracking number. You can use this number to monitor your package’s journey directly via our courier partner’s portal.

5. Delivery Issues & Address Corrections

Please ensure all delivery information is accurate at checkout. If you notice an error in your shipping address, contact us immediately. We cannot change the shipping address once the order has been dispatched to our courier partner.

If your package arrives damaged, please keep all packaging materials and damaged goods, and contact our support team right away.

6. Contact Us

If you have any questions about the delivery of your order, please reach out to our team:

  • Email: riderz.ae@gmail.com
  • Phone/WhatsApp: +971 55 556 0246
  • Instagram: @riderz.ae