Thank you for shopping at Riderz. We want you to be completely satisfied with your gear. If your purchase isn’t the perfect fit, we are here to help.

1. Return & Exchange Policy

We offer a 14-day return and exchange window from the date your order is delivered.

To be eligible for a return or exchange, please ensure that:

  • The items are unworn, unwashed, and undamaged.
  • All original tags, packaging, and labels are fully intact.
  • The item is in the same condition that you received it.
  • Note: For hygiene reasons, socks cannot be returned or exchanged unless they are unopened in their original packaging.

2. How to Initiate a Return or Exchange

To start a return or exchange, simply follow these steps:

  1. Send an email to riderz.ae@gmail.com or message us via WhatsApp at +971 55 556 0246.
  2. Include your Order Number, the item(s) you wish to return, and your reason for the return or preferred exchange size.
  3. Our team will respond within 24–48 hours with instructions and arrange a courier pickup if applicable.

3. Return Shipping Fees

  • Defective or Wrong Items: If we made a mistake or your item arrived damaged, we will cover all shipping costs to replace it.
  • Size Exchanges & Change of Mind: For standard exchanges or returns, a flat return shipping fee (typically 15–25 AED depending on your Emirate) will apply to cover the courier service.

4. Refunds

Once your return is received and inspected by our team, we will notify you via email regarding the approval or rejection of your refund.

  • Credit/Debit Card Payments: Approved refunds will be processed back to your original payment method. Please allow 5 to 10 business days for the credit to reflect in your account depending on your bank.
  • Cash on Delivery (COD) Payments: Refunds for COD orders will be issued via an online store credit voucher or bank transfer, depending on your preference.
  • Please note: Original shipping fees are non-refundable.

5. Need Help?

If you have any questions regarding your delivery, sizes, or returns, please get in touch with our customer support team:

  • Email: riderz.ae@gmail.com
  • Phone/WhatsApp: +971 55 556 0246
  • Instagram: @riderz.ae