At Riderz, accessible from our online store, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Riderz and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at riderz.ae@gmail.com.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

  • Personal Identification Information: When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number (+971555560246).
  • Log Files: Riderz follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.
  • Cookies and Web Beacons: Like any other website, Riderz uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website and e-commerce services.
  • Process your transactions, manage orders, and arrange for shipping and delivery across the UAE and worldwide.
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
  • Send you transactional emails and text notifications regarding your orders.
  • Find and prevent fraudulent transactions.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • We use WooCommerce to power our online store.
  • We share necessary details with regional payment gateways and shipping/courier partners to fulfill your orders and deliver your items.
  • We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, update, or request the deletion of your personal information. If you wish to exercise any of these rights, please contact us through the email provided below.

5. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at riderz.ae@gmail.com or by phone at +971555560246.